Resources
Your guide to support and advice, when it matters most.
Find the Help You Need, When You Need It!
At Solacia Cares, we understand that everyone’s journey is unique, and sometimes you need expert guidance right away. Our comprehensive list of national helplines provides direct access to specialists who can offer advice and support on a wide range of issues, from mental health and well-being to housing and family matters. If you or someone you know requires immediate help, please contact the relevant helpline below for the assistance you deserve.
Samaritans
If you need someone to talk to, call free on 116 123 or email jo@samaritans.org, anytime day or night.
Mental Health Support
When you’re living with a mental health problem, having access to the right information is vital. Go to the Mind website to find out more.
Shout 85258
Shout is the UK’s first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.
Support for Young People
Whether you want to understand more about how you’re feeling or you want to support someone who’s struggling, Young Minds can help.
Local Foodbanks
Find your local Trussell Trust food bank, their contact details and opening times.
Citizen Advice Bureau
Get advice on work, debt and money and make sure you get all the help that you are entitled to.
Salvation Army
Get help with homelessness, access budget and debt advice and cost of living support.
Support with Alcohol
Learn more about your drinking and get the tools, tips and advice to make a change.
Electrical, Gas & Carbon Monoxide Emergencies
Find out more about how to handle electricity, gas and carbon monoxide emergencies.
Hate Crime Reporting
Report a hate crime related to race, disability, religion, gender or sexual orientation.
Support with Drugs
Get honest information about drugs and learn what to do in case of emergency.
Healthcare Services Near You
Find the nearest NHS services, book your appointments and order repeat prescriptions.
Council Reporting
Make a complaint about a council or a social care provider and get the advice you need.
If you need urgent assistance
If you or someone else is seriously injured or in immediate danger, call emergency services on 999.
In the event of a fire, evacuate the property immediately and contact emergency services on 999.
Benefits
Universal Credit: 0345 600 0723
Employment Support Allowance: 0345 608 8545
HMRC Tax Credits: 0345 300 3900
Child Benefit: 0300 200 3100
Utilities
Transco: 0800 111 999
Severn Trent: 0345 750 0500
South Staffs Water: 0800 389 1011
Birmingham
Birmingham Council Tax: 0121 303 1113
Birmingham Benefit services: 0121 464 7000
Birmingham Refuse collection: 0121 303 1112
Walsall
Walsall Council Tax: 0300 555 2852
Walsall Benefit services: 0300 555 2855
Walsall Refuse collection: 01922 650000
Sandwell
Sandwell Council Tax: 0121 368 1155
Sandwell Benefit services: 0121 368 0800
Sandwell Refuse collection: 0121 368 1177
Solihull
Solihull Council Tax: 0121 704 8100
Solihull Benefit Services: 0121 704 8200
Solihull Refuse collection: 0121 704 8000
Expert support is just a call away.
If you or someone close to you needs urgent advice or specialised support, our list of national helplines connects you with trusted professionals who can help. For ongoing assistance and to stay connected with your community, explore Solacia Connect—our platform designed to offer continued support and resources at your fingertips. Reach out today for expert guidance and immediate help.